Terms of Service

Last Updated: January 2025

Welcome. These Terms of Service ("Terms") govern your use of the website, services, and communications provided by Gib Holland. By accessing the website or using the services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the services provided by Gib Holland ("I," "me," or "my"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please do not use the services.

2. Services Description

Gib Holland provides professional pool service and related services in Lafayette, Louisiana, including but not limited to:

• Weekly pool cleaning and maintenance
• Water chemistry testing and balancing
• Pool equipment inspection and repair
• Filter cleaning and replacement
• Pump and motor service
• Pool opening and closing (seasonal)
• Algae treatment and prevention
• Tile and surface cleaning

3. SMS/Text Messaging Terms

By opting in to SMS communications, you agree to the following:

• Consent: You authorize Gib Holland to send you text messages regarding your service inquiries, appointment reminders, service updates, and promotional offers.
• Message Frequency: Message frequency varies based on your interactions and service needs.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You may opt-out of receiving text messages at any time by replying STOP to any message. Upon opting out, you will receive a confirmation message and will no longer receive SMS communications.
• Help: For assistance, reply HELP to any message or contact me directly.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• No Mobile Information Sharing: I do not sell, rent, or share your mobile phone number or any information collected through the SMS program with third parties for their marketing purposes.

4. User Responsibilities

When using the services or website, you agree to:

• Provide accurate and complete information when submitting forms or scheduling services
• Maintain the confidentiality of any account information
• Notify me promptly of any unauthorized use of your information
• Use the services only for lawful purposes
• Not interfere with the proper functioning of the website

5. Service Appointments and Cancellations

For scheduled services:

• 24-hour notice is required for appointment cancellations
• Missed appointments without proper notice may be subject to a cancellation fee
• I reserve the right to reschedule services due to inclement weather or unforeseen circumstances
• Access to the pool area must be provided at the scheduled time

6. Estimates and Quotes

Regarding service estimates:

• All estimates and quotes are provided free of charge
• Quotes are valid for 30 days unless otherwise specified
• Final pricing may vary based on actual conditions discovered during service
• Additional work beyond the original scope will be discussed and approved before proceeding

7. Payment Terms

Payment terms for services:

• Payment schedules will be outlined in the service agreement
• Various forms of payment are accepted as specified at the time of service
• Late payments may be subject to additional fees
• Final payment is due upon satisfactory completion of work

8. Warranties and Guarantees

Gib Holland stands behind the work provided:

• Workmanship warranty details will be provided with your service agreement
• Manufacturer warranties apply to parts and products installed
• Warranty claims must be reported promptly
• Warranties do not cover damage from misuse, neglect, or unauthorized modifications

9. Limitation of Liability

To the maximum extent permitted by law:

• Gib Holland shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Total liability shall not exceed the amount paid for the specific service giving rise to the claim
• I am not responsible for pre-existing conditions or damage not caused by the services provided

10. Insurance

Gib Holland is:

• Fully insured for your protection
• Compliant with all applicable state and local regulations

11. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Gib Holland and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.

12. Privacy

Your use of the services is also governed by the Privacy Policy, which describes how personal information is collected, used, and protected.

13. Modifications to Terms

I reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the services after any changes indicates your acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or the services shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation is unsuccessful
• Binding arbitration or litigation in Louisiana courts if mediation fails

16. Contact Information

If you have any questions about these Terms of Service, please contact:

Gib Holland
Lafayette, Louisiana
Phone: (337) 561-0871
Email: [email protected]